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If you have gone through all of the troubleshooting steps and still have an issue, please contact us! Related articles Still Unable to Resolve the Issue On Your Own

If issues continue, please contact your cell phone service provider.Wait a moment while your phone reconnects to your service provider.See if your location is causing issues connecting to your service provider.If issues continue, please contact your internet service provider.Wait 45 seconds for your modem to sync with your service provider.Plug the power cord back into your internet router.Unplug the power cord from your internet router.Domain Management: Updating DNS SettingsĬonfirm that you have a stable internet connection Connecting from your computer.Domain Management: Updating Nameservers.If your domain is not registered with us, you may need to update your Nameservers or MX Records.įor information on changing your domain DNS settings, please view these articles:

Double-check your settings to make sure they point to our MX Server.

Your domain DNS settings control which hosting provider handles your email services. Are your mail records pointing to our MX Server? Review your settings again for any possible typographical errors (especially the email password). To know more about the difference between IMAP and POP, please click here. I do not get any error messages (that are obvious)Įdit: after todays 12/21/12 "update" this now works fine.Tip: If 587 is not working for the Outgoing Port, try using port 25 instead.

I am able to get the email with no problem but when I hit reply/create new then send the message it just sits in the "Outbox" I was able to set it up on my Window 8 Mail App with no problem. This setting above works fine on my iPhone (sending and receiving) In order to configure IMAP for your mailbox, please use the following settings: Gmail which is working fine (sending and receiving) and a custom email for my website (can receive but not send)